Last updated: 2024
Utilityknowhow ("we", "us", "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in respect of that data. This policy is issued in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Utilityknowhow is the data controller responsible for your personal data collected through this website. Our registered contact details are:
We collect personal data that you voluntarily provide to us when you complete the contact or enquiry form on our website. This may include:
We do not knowingly collect any special category data (such as health, racial or religious information) through our website forms, and we ask that you do not submit such information to us.
We use the personal data submitted through our form for the following purposes:
Under the UK GDPR, we rely on the following legal bases to process your personal data:
We retain personal data submitted through our contact form only for as long as necessary to respond to your enquiry and to maintain reasonable business records, typically no longer than 24 months from the date of your last contact with us, unless a longer retention period is required to comply with a legal obligation or to resolve a dispute.
We do not sell, rent or trade your personal data. We may share your data with trusted third-party service providers who assist us in operating our website or delivering our services (for example, email hosting providers), strictly to the extent necessary for them to perform those services on our behalf, and under appropriate confidentiality obligations. We do not transfer personal data outside the United Kingdom.
Our website uses only one cookie, named consent_mode, which stores your cookie consent preference for a period of one year. This cookie does not track your browsing activity and is used solely to remember your consent choice so that we do not need to ask you again on each visit.
We do not use any analytics cookies or tracking technologies. No session cookies, no CSRF cookies, and no third-party analytics scripts are set on this website.
Where you have given your consent via the cookie banner, limited advertising measurement may run exclusively on our confirmation page, in order to measure the effectiveness of our advertising campaigns. This measurement only occurs after consent has been given and does not occur on any other page of the website.
Under the UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, please contact us at info@utilityknowhow.com. We will respond to your request within one month, in accordance with our obligations under the UK GDPR.
If you have concerns about how we process your personal data, please contact us directly in the first instance so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, via ico.org.uk.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with an updated revision date.