Last updated: 2024
These Terms and Conditions ("Terms") govern the use of the website operated by Utilityknowhow and the provision of website development services for businesses. By accessing this website or engaging our services, you agree to be bound by these Terms. These Terms are governed by the law of England and Wales, insofar as applicable in Scotland where our business is based, and by the applicable UK data protection framework, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This website is operated by Utilityknowhow, a business providing website development services for companies and organisations.
For any question relating to these Terms, our services, or your personal data, please contact us using the details above.
Enquiries for website development services may be submitted via our website, by email, or by telephone. Following an enquiry, we will provide a proposal outlining the scope of work, estimated timeline, and price.
An order is considered confirmed only once both parties have agreed in writing (including by email) to the proposal, scope, and price, and any required deposit has been received. We reserve the right to decline any order at our discretion prior to confirmation, for example where the requested work falls outside our capacity or expertise.
Once confirmed, the order becomes a binding agreement between Utilityknowhow and the client, subject to these Terms and any specific terms agreed in the individual proposal.
All prices are quoted in advance and confirmed in writing before work begins. Unless otherwise stated, prices are exclusive of any applicable VAT, which will be added where legally required.
Payment terms will be specified in the individual proposal and may include an upfront deposit, staged payments linked to project milestones, and a final payment upon completion. Payment is typically due via bank transfer unless otherwise agreed.
The scope of work included in the price will be clearly detailed in the proposal. Any additional work requested outside the agreed scope will be quoted separately and requires written agreement before being carried out. We do not guarantee specific business outcomes, search engine rankings, or third-party platform approval as part of our services unless explicitly stated in writing.
Cancellation: Clients may request cancellation of an order at any point by contacting us in writing. Where work has already commenced, any fees for work completed up to the point of cancellation, together with any non-recoverable third-party costs incurred on the client's behalf, remain payable. Deposits may be non-refundable where substantial preparatory work has already taken place, as specified in the relevant proposal.
Where services are provided to consumers, statutory cancellation rights under the Consumer Contracts Regulations may apply during an initial 14-day period, except where work has been requested to begin immediately and has already been performed with the consumer's express consent, in which case those rights may be limited in proportion to the work completed.
Complaints: If you are dissatisfied with any aspect of our service, please contact us at info@utilityknowhow.com with details of your concern. We aim to acknowledge complaints promptly and to work with you in good faith to reach a fair resolution, which may include revisions to delivered work where reasonable.
To the fullest extent permitted by law, Utilityknowhow shall not be liable for any indirect, incidental, or consequential loss arising from the use of our services or website, including loss of profits, loss of business opportunity, or loss of data, except where such loss arises from our negligence or breach of contract.
Our total liability arising out of or in connection with any order shall not exceed the total fees paid by the client for the specific service giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.
This website uses only one cookie, named consent_mode, which stores your cookie consent preference for a period of one year. No analytics, tracking, or session-management cookies are used on this website. Advertising measurement tools are only activated after you have given consent, and only operate on the order confirmation page.
Any personal data submitted through this website or during the course of an engagement is processed in accordance with the UK GDPR and the Data Protection Act 2018. Should you have concerns about how your data is handled that we are unable to resolve directly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The current version will always be available on this page.
For any questions regarding these Terms and Conditions, please contact: